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Mikey Dickerson Velocity NY 2014 Keynote: "One Year After healthcare.gov..."

O'Reilly

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  • Recommended by 2 people: 1 on Hacker News and 1 on Lobsters.
  • A classic. People kept recommending it from 2016 to 2023.
  • Presented by Mikey Dickerson, former Administrator of the USDS
  • May be out of date. Uploaded 12 years ago, in an area where tools change fast.

Intermediate. Assumes working knowledge.

19K views12 years ago2 recommendations

Tools and practiceCloud and DevOpsSRE and incidentsCode review and teamwork

Mikey Dickerson recounts the chaotic rescue of healthcare.gov and the lessons learned about government IT contracting and project management.

From the 2014 Velocity Conference in New York City, Mikey Dickerson's keynote: "One Year After healthcare.gov: Where Are We Now?" healthcare.gov, possibly the most closely watched government IT project of all time, launched to intense media scrutiny on October 1, 2013…and spectacularly fell on its face. The next six months would be a watershed in the federal government, as a trillion-dollar agency came to grips with the fact that there was no product to buy, and no check they could write, to deliver a working website. Yet the site did eventually become functional, helped by what Time Magazine described as “a team of unknown coders and troubleshooters who dropped what they were doing in various enterprises across the country and came together in mid-October.” As best as we can in 25 minutes, we’ll catch you up on the legacy of healthcare.gov, the current state of the art in federal government technology, what has become of those formerly-unknown engineers, and what these all have to do with each other. About Mikey Dickerson (Federal Government | United States Digital Services Team): Mikey Dickerson worked in Site Reliability Engineering at Google from 2006 to 2014, modulo side trips to work on the Obama campaigns in 2008 and 2012. In 2013 he took one more leave of absence to join what became known as the “ad hoc” team that rescued healthcare.gov after its disastrous launch on October 1. He has been on a baffling through-the-looking-glass adventure ever since, including a move in August 2014 to become the Administrator of the newly created United States Digital Service. Watch more from the 2014 Velocity New York Conference: goo.gl/kmrqJF Find out more about Velocity: velocityconf.com/ Don't miss an upload! Subscribe! goo.gl/szEauh Stay Connected to O'Reilly Media by Email - goo.gl/YZSWbO Follow O'Reilly Media: plus.google.com/+oreillymedia facebook.com/OReilly twitter.com/OReillyMedia

Why it's here

2 people recommend this

What people say. Recommended for its insightful and realistic look into the rescue of healthcare.gov and the dysfunction of government IT projects.

beckleron Hacker News • Recommends

On “Companies made millions building unemployment websites that didn’t work”

I saw Mikey Dickerson give a great talk about his experience leading the completion of healthcare.gov, and it sounds like you only saw a slice of it. This is the talk I attended: link to this video

barathron Lobsters • Recommends

One Year After healthcare.gov (2014)

beckleron Hacker News • Recommends

On “How a team of young people helped rebuild healthcare.gov (2015)”

I saw Mikey Dickerson talk about his experience in the initial recovery phase of healthcare.gov at Velocity in 2014. I think it shows just how insane the situation was. link to this video

finkin1on Hacker News • Mentions

On “The US digital service”

According to this talk, the work hours were pretty insane to fix healthcare.gov. From the 2014 Velocity Conference in New York City, Mikey Dickerson's keynote: "One Year After healthcare.gov: Where Are We Now? link to this video

newjerseyon Hacker News • Mentions

On “How Healthcare.gov Botched $600M Worth of Contracts”

Part of the issue is everyone who is present at every meeting gets billed for the time at the meeting for the project. Mikey Dickerson talked about how there were ~50 contractor firms and nobody seemed to be in charge. This is good for all contractors because if nobody's in charge then nobody gets in trouble. link to this video

FLUX-YOUon Hacker News • Mentions

On “Tech workers are increasingly looking to leave Silicon Valley”

>How do you switch from one strain to another? End up around people that already have that strain, get their attention, and become friends so you can learn and they can teach. You unfortunately just can't teach yourself everything. It sounds like another form of pedigree selection. Or maybe dividing the field up into "us vs. them". Pretty understandable sentiment if you get pushed into fixing Healthcare.gov like he describes in one of his talks and working with guys arguing about tickets not existing because they're on different ticket systems and people with zero motivation to build a decent product. Wastage is immense in IT from the sounds of it in this talk: link to this video